Makena is comitted to protecting the privacy and security of your personal information. The information you share with Makena allows us to provide you with the best experience with our products and services.

This document explains the privaty practices of our website: https://www.makenacollection.com.

What we collect and store

We collect information about you during your experience on our website.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping;
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We´ll also use cookies do keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process payments and prevent fraud;
  • Set up your account for our store;
  • Comply with any legal obligations we have, such as calculating taxes;
  • Improve our store offerings;
  • Send you marketing messages, if you choose to receive them;

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

How long we retain your data

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who on our team has access

Members of our team have access to the information you provide us, such as:

  • Order information like what was purchased, when it was purchased and where it should be sent, and;
  • Customer information like your name, email address, and billing and shipping information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Payments

We accept payments through PayPal and Square. When processing payments, some of your data will be passed to those companies,, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Square Privacy Policy for more details.

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